At Monki Shop, we believe bold fashion should come with peace of mind. Whether you’re shopping across town or across the globe, we’ve designed our shipping and returns process to be as straightforward and fearless as your style choices.
Shipping Information
Order Processing
We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
We offer two shipping options to suit your needs:
Standard Shipping: $12.95 via DHL or FedEx
- Delivery within 10-15 business days after shipment
- Recommended for faster delivery
- Includes tracking and insurance
Free Shipping: Available on orders over $50 via EMS
- Delivery within 15-25 business days after shipment
- Economical option for international orders
- Includes basic tracking
Note: Delivery times are estimates and may vary depending on destination and customs processing. Some remote areas in Asia and other regions may not be serviceable.
International Shipping
We ship worldwide (excluding certain remote areas). International customers are responsible for any customs duties, taxes, or fees imposed by their country.
Easy Returns & Exchanges
Not completely in love with your purchase? No problem! Our hassle-free return policy makes it easy to exchange or return items that don’t meet your expectations.
Return Policy Details
- 15-day return window from delivery date
- Items must be unworn, unwashed with original tags attached
- Original shipping fees are non-refundable
Non-Returnable Items
For hygiene reasons, we cannot accept returns on:
- Underwear & Nightwear (all items)
- Swimwear (unless the hygienic liner is completely intact)
- Jewellery & Watches (due to personal wear considerations)
Style Tip: Try swimwear over your own undergarments and keep all protective liners in place if considering a return.
3-Step Return Process
-
Initiate Your Return
Email our Style Advisors at [email protected] with:- Your order number
- Item(s) you wish to return/exchange
- Reason for return
- Whether you prefer refund or exchange
Return Request Template:
Subject: Return Request for Order #12345
Dear Monki Shop Team,
I’d like to request a return/exchange for my recent order (#12345).
Item: [Product Name, Size, Color]
Reason: [Doesn’t fit/Changed mind/Quality issue/etc.]
Preferred resolution: [Refund/Exchange for Size X]
Please advise next steps.
Best, [Your Name] [Order Email] -
Package & Ship
Once approved:- US customers: You’ll receive a prepaid return label
- International customers: Use original packaging and ship to:
Monki Shop Returns
726 Turkey Pen Road
Manhattan, US 10016 - For exchanges: Include a note specifying your desired size/color
-
Receive Your Refund or Exchange
- We process returns within 3 business days of receipt
- You’ll receive email confirmation when completed
- Exchanges are subject to availability (if unavailable, we’ll issue a refund)
Refund Details
Your refund will be issued to your original payment method:
- Credit Cards (Visa/MasterCard/JCB): 5-10 business days
- PayPal: 3-5 business days
Free shipping promotions will have return shipping deducted from your refund unless the return is due to our error.
International Returns
Global trendsetters should note:
- Use a trackable shipping method (we recommend DHL/FedEx)
- Mark package as “Returned Goods” to avoid customs fees
- Include all original paperwork
- We don’t refund original international shipping costs or any return shipping fees
Need Help?
Our bold customer service team stands ready to assist with any shipping or return questions at [email protected].
Style Tip: Still unsure about sizing? Our Style Advisors can recommend pieces based on your measurements – email us before ordering for personalized recommendations!