Welcome to our Frequently Asked Questions page! We’ve compiled answers to common questions about our fashion-forward products, shipping policies, and more to help you shop with confidence.
About Monki Shop
What kind of products does Monki Shop offer?
We specialize in bold, fashion-forward apparel and accessories including dresses, knitwear, outerwear, swimwear, and statement jewelry – everything you need to express your unique style.
Who is the typical Monki Shop customer?
Our customers are trendsetters and individualists who value unique style, quality craftsmanship, and sustainable fashion choices. Whether you’re refreshing your wardrobe or looking for that perfect statement piece, we’ve got you covered.
Product Questions
How can I tell if an item will fit me?
Each product page includes detailed size charts with measurements. We recommend comparing these to your favorite well-fitting garments. When in doubt, our customer service team at [email protected] can provide specific fit advice.
Are your products ethically made?
Absolutely! As part of our commitment to the Monki Movement, we prioritize sustainable materials and ethical production practices across all our collections.
Do you offer plus sizes?
We currently offer select styles in extended sizes. Use our size filter to discover all available options for your body type.
Shipping & Delivery
What shipping options are available?
We offer two convenient options:
– Standard Shipping ($12.95 via DHL/FedEx, 10-15 business days)
– Free Eco Shipping (via EMS, 15-25 business days for orders over $50)
– Standard Shipping ($12.95 via DHL/FedEx, 10-15 business days)
– Free Eco Shipping (via EMS, 15-25 business days for orders over $50)
Do you ship internationally?
Yes! We ship worldwide except to some remote areas in Asia. All international orders include tracking and may be subject to customs fees.
How long does order processing take?
We hand-check each item for quality, which takes 1-2 business days before shipping. You’ll receive tracking information as soon as your order leaves our Manhattan hub.
Will I need to sign for my delivery?
Yes, all deliveries require signature confirmation to ensure your fashion statements arrive safely.
Returns & Exchanges
What’s your return policy?
We offer hassle-free returns within 15 days of delivery. Items must be unworn with tags attached. Please contact us at [email protected] to initiate a return.
How long do refunds take?
Once we receive your return, processing takes 3-5 business days. Your original payment method will be credited within 7-10 business days.
Do you offer exchanges?
Currently we process returns and new orders separately for the fastest service. Simply return the original item and place a new order for your preferred size/color.
Payments & Accounts
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all transactions. We never store full payment details on our servers.
Can I create an account to track orders?
Yes! Creating an account lets you track orders, save favorites, and check out faster. You’ll also be first to know about new arrivals and exclusive offers.
Still Have Questions?
Our customer care team is always happy to help! Contact us at [email protected] for personalized assistance with any aspect of your Monki Shop experience.
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